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What if I am unhappy with my purchase?

If for any reason you are not happy with your purchase, just e-mail or call us for a return authorization number within 30 days of purchase. We require a return authorization number so we can process your refund or exchange in a timely manner. In all cases the customer - the buyer is responsible for all shipping and handling fees. All sales are final after 30 days. If you return an item for a refund you will get a full refund of the item less the shipping and handling originally charged (We due not refund original shipping fees). If you send an item back for a refund you must send it back to us prepaid (The customers - the buyer pays  all shipping feeds back to us). Items can also be returned for credit if you want to order another item or exchanged for another item or size. Please remember, that the customer -the buyer pays all shipping fees back to us and all shipping fees to ship the item back to you (The customer - the buyer pays all shipping fees). 


Items that are to be returned or exchanged, must be in their original shape, not used, free of any defect and must be returned with original packing and tags. Items returned without a return authorization number will be charged a 15% handling fee which will be deducted from your refund or credit. 


Please note:  You must first e-mail us or call us for a return authorization number before returning any item to us. We will issue a return authorization number which must be written on the package you are returning to us. The return authorization number will  be used to process your return in a timely manner. The customer - the buyer is responsible for return postage (you must pay the shipping back to us) on all items that are returned to us for credit, exchange or refund. We will not accept any package which is returned to us which has postage due! In all cases the customer - the buyer is responsible for all shipping fees.


If you have any questions about our return policy please feel free to contact us! We want you to be happy with your purchase.

 

Live Free - Ryde Free
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